Q: How much do your shirts cost?

A: Most shirt orders are unique, so the price can change from one order to another. Typically, the price depends on a variety of factors, such as what type of shirt or garment you want, how many you are ordering, which colors you want used, and the type of graphic is being transferred. At Logos Promote, we have a wide selection of products and applications that you can choose from, so our prices vary.

Q: Is there a minimum order?

A: We require a 24-piece minimum for the use of our screen printing applications. The minimum for embroidery is only 12 pieces. Do you have a particularly large order that you need completed? If so, you can count on us. However large of a quantity you need, we can do the job! You can benefit from a considerable savings by buying in bulk, as we provide discounts for orders of larger quantities.

Q: How long will it take for my shirts to be ready?

A: After the artwork is approved, it typically takes 10 days for shirt orders to be ready. Certain promotional products may have a turnaround time of 2 to 3 weeks. Signs and banners can be completed in a shorter timeframe—3 to 4 days. We take great pride in our ability to process each order in a timely manner. In fact, we are often able to have orders ready earlier than the expected deadline. If you are on a particularly tight schedule, ask us about our rush orders. It may be possible to get the job done within just 24 to 48 hours!

Q: If I already have my own shirts, will you screen print on them or embroider them?

A: Absolutely! We would be happy to provide you with print and embroidery services, even if you supply your own shirts or other garments. Your garments, however, must meet our basic requirements. They have to be new, and they have to be made of the same material. If they are not made of the same material, we must at least be able to print on them using the same ink types and printing methods. When making this determination, we consider factors such as fabrics, colors, and print sizes. You are also required to comply with our regular order quantity minimums. Are you unable to meet the minimum for a unique item that is not in our inventory? If so, let us know! We might be able to work something out with you.

Q: Will I need to pay setup fees or screen print charges?

A: Screen printing requires a screen for each color in the shirt’s or garment’s design. Because we keep your screens after your order is finished, any reorders you submit in the future will not require a setup fee. The fee for each screen is typically $30. If you have an especially large order, it may be possible to get your setup fee waived. Ask us about our setup fees and our promotional products!

Q: Do you charge extra for designing the logo or doing the artwork?

A: This depends on your specific order. Most of the time, the logo design / artwork is included as part of the job and there is no additional charge. However, there may be an added cost if the design work is more extensive. If that is the case, we will let you know the cost before any work is performed. This type of work includes custom logos, concepts, designs, layouts, and re-creation of existing artwork. We only perform more extensive artwork or design work after a $50 deposit is paid. (The deposit will be applied to your overall balance.) Until the deposit is paid, no proofs or artwork can be emailed or removed from our premises.

Q: What if I want to use my own design?

A: If you have your own design, you are more than welcome to bring it to us for screen printing. However, you must provide us with a file that is “print-ready,” meaning that it is one of these formats: .AI, .EPS, .JPEG, .PDF, or .PSD. Your file will not be considered “print-ready” if it includes JPEGS or bitmaps that are in low resolution, or if it is in Microsoft Word, PowerPoint, or Publisher formats. Please be aware that we do not provide a 100% guarantee of a perfect color match. This is due to the fact that colors appear differently on different monitors. You may be able to get a close match by providing us with a PMS color to use. If you do that, we make every effort to match the color to the best of our abilities!

Q: Do you work on orders that include multiple shirt sizes, colors, and styles? And do all the shirts have to use the same ink colors?

A. You are free to mix and match when it comes to the sizes, color, and styles of your shirts that are part of your order. For embroidery work, we do not charge any extra fees for switching the thread color. For printing orders, however, each ink color change costs $5 per screen.

Q: Do you match the prices of your competitors?

A: At Logos Promote, our customers enjoy high-quality print and embroidery work that is offered at competitive rates. As a result, we are willing to meet or beat the price of any reputable competitor. When you are shopping around for screen printing and embroidery service providers, make sure to not only look at price, but also the quality of the services that are being offered. In some case, paying the lowest price might not be in your favor!

Q: Can I have my order shipped to me?

A: If UPS delivers to your area, we can ship your order to you. All you have to do is give us your shipping address. Once you do that, we’ll include the estimate for your shipping in your overall quote.

Q: Can I check the first shirt before the rest are printed so I can make sure everything is correct?

A: Unfortunately, you cannot. We operate using complete production runs, so we do not stop the job once the printing process has commenced. If you would like to see how the finished product will look, we can offer you a digital rendering beforehand.

Q: Can I exchange my printed shirts or garments if they don’t fit?

A: We do not allow exchanges for custom orders that were already completed. This is due to the fact that we have created your order to match all of your specific preferences. Considering our no-exchange policy, it is best for you to come see our samples in person. You can even try on our shirts or other garments in order to tell if a certain size is appropriate for your needs. Do you need to have your group try on some samples? Not a problem! We’ll let you take some samples with you as long as you provide with a deposit.

Q: Do you perform rush orders?

A: Yes. If you need your print or embroidery order completed on a tight deadline, we can provide you with a much faster turnaround time, when a rush order fee is paid. Depending on the quantity of your order and our production load, we may be able to have your order ready for pick-up in just one day, or even that very same day. (Same-day orders must be submitted before 10 a.m.) For the rush order fee, we will charge you a percentage of the total cost of your order. The standard turnaround time will be used to determine this percentage.

Q: Which credits cards can I use for payment? >

A: When paying for your order with Logos Promote, you can use any major credit card, including Visa, MasterCard, Discover, and American Express. We also accept debit cards and cash.

Q: Is there anything you will not print?

A: We refuse to work on anything that is obscene, immoral, hateful, or lewd under relevant law. We also refuse to work on anything that is, in our artistic discretion, inappropriate or goes against our beliefs

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